Responsible Gambling Policy

This Responsible Gambling Policy applies to all guests and patrons of Greentonecreative, located in Wollaston Lake. This website and its associated gaming facilities are operated by Greentonecreative, registered at Wollaston Lake, SK S0J 3C0, Canada. We are fully committed to providing a safe, transparent, and enjoyable environment for all of our guests.

Our Commitment

At Greentonecreative, we believe that gambling should always be an entertaining and recreational activity. We deeply care about the wellbeing of every person who walks through our doors or visits our website. We understand that for some individuals, gambling can become a source of distress, and we take that responsibility seriously.

Our commitment to responsible gambling means that we:

  • Provide clear and honest information about gambling risks to all guests.
  • Train our staff to recognise signs of problem gambling and respond with compassion and care.
  • Offer practical tools and resources to help guests manage their gambling activity.
  • Work closely with recognised organisations dedicated to gambling harm prevention.
  • Enforce strict policies to protect vulnerable individuals, including minors.
  • Maintain an environment free from pressure, where guests feel safe to seek help without judgment.

We want every visit to be a positive experience. If you ever feel that gambling is no longer fun, please know that help is always available and that reaching out is a sign of strength, not weakness.

18+ Age Policy

Gambling is strictly permitted only for individuals who are 18 years of age or older. This is both a legal requirement and a cornerstone of our responsible gambling practices. We have a zero-tolerance policy when it comes to underage gambling.

To uphold this policy, Greentonecreative takes the following measures:

  • All guests may be asked to provide valid government-issued photo identification before participating in any gambling activity.
  • Our staff are trained to challenge and verify the age of any individual who appears to be under the age of 18.
  • Minors are not permitted in designated gaming areas of our facility at any time.
  • Access to online gambling features on our website is restricted through age verification procedures.
  • Any account or participation found to be in violation of the minimum age requirement will be immediately suspended and any related winnings may be voided in accordance with applicable regulations.

If you are aware of a minor attempting to access gambling services at Greentonecreative, we encourage you to notify a staff member immediately. Together, we can keep our community safe.

Recognising the Signs of Problem Gambling

Problem gambling can affect anyone, regardless of age, background, or financial situation. It often develops gradually, and many people do not realise they have a problem until it has significantly impacted their life. Recognising the warning signs early can make a meaningful difference.

You or someone you know may be experiencing problem gambling if you notice any of the following signs:

  • Spending more money on gambling than you can afford to lose.
  • Borrowing money, selling possessions, or using savings to fund gambling.
  • Feeling restless, irritable, or anxious when not gambling.
  • Gambling as a way to escape problems, stress, anxiety, or depression.
  • Lying to family members or friends about how much time or money is spent on gambling.
  • Chasing losses — continuing to gamble in order to try to win back money you have lost.
  • Neglecting work, school, family, or social responsibilities because of gambling.
  • Making repeated unsuccessful attempts to cut back or stop gambling.
  • Feeling guilt or shame after gambling sessions.
  • Thinking about gambling constantly, even during other activities.

If you recognise any of these signs in yourself or in someone you care about, please do not hesitate to seek support. You are not alone, and there is always a way forward.

Self-Exclusion and Responsible Gambling Tools

We offer a range of practical tools designed to help our guests maintain control over their gambling. These tools are available to all guests, not only those who feel they have a problem. Using them is a responsible and proactive step toward healthy gambling habits.

Self-Exclusion

Self-exclusion allows you to voluntarily ban yourself from gambling at Greentonecreative for a specified period of time. If you choose to self-exclude, we will take all reasonable steps to ensure that you are unable to participate in gambling activities at our facility or through our online platform for the duration of your exclusion period.

To initiate a self-exclusion request, please speak directly with a member of our management team in person, or contact us through the details provided on our website. All requests are treated with the utmost confidentiality and respect.

Deposit and Spending Limits

Online users can set personal deposit limits, spending limits, and session time limits to help manage their gambling activity. These limits can be adjusted at any time, and any request to lower a limit will take effect immediately.

Reality Checks and Session Reminders

We encourage all guests to take regular breaks and to keep track of time spent gambling. Online players can activate session reminders that will notify them of how long they have been playing at regular intervals.

Cooling-Off Periods

If you feel you need a short break from gambling without committing to a full self-exclusion, you may request a temporary cooling-off period. During this time, your account or access to gaming areas will be suspended to give you space and time to reflect.

Account Closure

If you wish to permanently close your online account, you may do so at any time by contacting our support team. We will process your request promptly and with full discretion.

Support and Helpline Numbers

If you or someone you care about needs support related to problem gambling, please know that trained professionals are available to help — confidentially, non-judgementally, and often free of charge. Reaching out is a courageous and important step.

Below is a list of trusted organisations that provide counselling, guidance, and support for individuals affected by problem gambling:

Canada

  • Responsible Gambling Council (RGC) — www.responsiblegambling.org
  • Problem Gambling Helpline (Saskatchewan) — 1-800-306-6789 (available 24/7, free of charge)
  • ConnexOntario (Gambling Support) — 1-866-531-2600
  • Canadian Centre on Substance Use and Addiction (CCSA) — www.ccsa.ca

International Support

You can also speak directly with a member of our on-site team at Greentonecreative at any time. Our staff are here to listen and to connect you with the right resources. There is no shame in asking for help — we are proud to walk alongside you.

Contact Us

If you have any questions about this Responsible Gambling Policy, wish to make a self-exclusion request, or need assistance of any kind, please do not hesitate to contact our team directly.

Greentonecreative
Wollaston Lake, SK S0J 3C0, Canada

This policy is reviewed regularly to ensure it remains current, effective, and in line with the best practices in responsible gambling. Last updated: 2025.